There are several type of appointment-based businesses in our country ranging from dentists, medical specialists to car service centers, etc. These businesses tend to be very busy most of the time or require an extended amount of time for them to complete a particular task/assignment/work. But what will be your immediate reaction when you were [...]
Categories: Business,Marketing,Motivational
Tagged: appointment, Business, change, corporate, Customer, dentist, marketing, mindset, opinion, people, service, trouble
- Published:
- January 17, 2009 – 9:46 am
- Author:
- By Alvin Lim
Customers love convenience and hate problems. They engage your business because they are hoping you will help them with their problems, and not because they think your business can give them more problems. After all, they are paying you for that…I’ve yet to hear anyone who actually pays someone to give more problems. That’s why [...]
Categories: Business,Management,My World
Tagged: advice, best denki, Business, consumer, Customer, harvey norman, help, klcc, malaysia, management, problem, sales, service, trouble
- Published:
- January 11, 2009 – 11:24 am
- Author:
- By Alvin Lim
Are customers always right? Not exactly. But does that mean they are always wrong? Not exactly too. However, one important thing which every business needs to know is that, they are the one who bring revenues to your business. They are the one who keep your business alive. I think that reason alone is enough [...]
Categories: Business
Tagged: Business, Customer, marketing, opinion, perspective, service
- Published:
- January 2, 2009 – 9:00 am
- Author:
- By Alvin Lim
Your company not treating you well, and you have finally decided to call it quit. You handed in your resignation letter but your project manager tried to persuade you to stay because she needed your help in the project. It was another last minute project. You said no, because you’re too tired of it. But [...]
Categories: Business,Career
Tagged: Business, Career, Customer, job, people, Relationship, service
- Published:
- December 23, 2008 – 8:49 am
- Author:
- By Alvin Lim
I was in Penang for 3 days – family vacation. We stayed in the famous Sunway hotel at around RM 160 per night (for 1 room, 2 person). We used to frequent this hotel many years ago and was surprised to find the hotel in its current condition. It’s pretty old and poorly maintained. But [...]
Categories: Business,Marketing
Tagged: Business, Customer, management, marketing, Money, petty, service
- Published:
- December 11, 2008 – 8:50 am
- Author:
- By Alvin Lim
