Scenario 1

Alvin : How much is this?

Seller : RM 30

Alvin : Here’s RM 50.

Seller : You don’t have small change?

Alvin : Nope.

Seller showed an annoyed look

Scenario 2

Alvin : Can I have the bill please?

Waiter : Here it is sir.

Alvin took out his credit card.

Waiter : Sorry sir, we don’t accept credit card.

Alvin : You’re a franchise restaurant with a credit card sign outside, and you said you don’t accept?

Waiter : The card machine broke down.

Alvin : Then you should let us know before we ordered!

Waiter kept quiet.

Alvin : Sorry, we don’t have cash.

Waiter stunned and speechless.

Alvin’s friend went to the counter and paid cash.

And today, my sister called up a clinic to make an appointment with the doctor (for medical checkup). The nurse scolded my sis for calling so late.

What is happening to all those things about customer rights? It seems like the business owners in this country, be it service-oriented or not, are treating the customers here like fools. Some people are somehow okay with these treatments, but definitely not me.

Back in the UK, when bad service was given to me, I would not give any tips to the waiter. However back in Malaysia, service tax is already included inside the bill. And this is all we’re getting – lousy treatment. For the first scenario, if the seller did not show me the sour face, I’ll be fine.  For the second scenario, it was the restaurant manager’s mistake and all of my friends decided to boycott that restaurant since then.

Seriously, I think the people here should learn how to say NO to such bad customer service. There are other options for us to choose from and since we’re paying for the services, why do we need to suffer such bad attitude and management?

Dare to say NO to such businesses.