Not many people love to work in a family business especially when you are not part of the family. The reason is simple – the best positions and opportunities are normally reserved for those in the family. Outsiders? You’re just there to assist them.

Well, that is at least what most people think. Fact is, this kind of favouritism can happen anywhere, not just in a family business. If you happen to work for a boss who favours few individuals over the rest, the same thing will happen. The good opportunities will all be left to those few individuals. As for the rest, consider yourselves lucky if you are able to get a decent increment. And yes, this kind of scenario happens in a lot of companies. So what makes you think this is different from your fear of working in a family business? Not much difference as far as I can see.

And on the other hand, a family business under the management of the right people will always pick the best person for the job even if the person is not one of his relatives. Correct me if I’m wrong, but I think Genting is doing a very good job at this. Genting directors are some of the highest paid people in Malaysia and don’t tell me all of them belong to the Lim family.

Okay, I know some of you would say “what about those small family business where the CEO is the husband and the COO is the wife?” Normally, that kind of company has a big “Join us and die” sign board at their entrance. Just kidding. It can be very bad but also, it depends on how mature and how professional they are. I believe there shouldn’t be any problem if the CEO and the COO know what is personal and what is work. If they can’t, then you better stay away. Don’t end up like my friend who was forced to resign because he did not know which instruction to follow – CEO (husband) or COO (wife).

Anyway, I think at the end of the day, the most important factor here is who are the top people and how do they run the company. Favouritism style? Or best-man-for-the-job style? And also, is there a long term future working for them. Are they professional enough to know what is best for the company. If majority of the above questions are ‘NO’, then time to move on.

Recession is nearly over (or at least, this is what most of us believe). For the past 1 – 2 years, we’ve seen many companies closed down and all of those which survived are franctically cutting cost (still). Cost cutting is not wrong but the definition of the so-called cost cutting is, in my humble opinion, not clearly defined in most companies.

How many times have we heard about such a scenario:

The big boss decided to reduce working day from 5 days week to 4 days week, removed the optical and dental allowances, and stopped the food and drink supply in the pantry. All these things have to be done in order to save the company from being closed down during this difficult period.

The big boss then flew to another country for business purpose, on a business class, and used the company credit card to have expensive meals. He also ordered the purchase of several high-end office equipments which were practically useless. Expenses shot up.

In the end, the company still did not do well and was forced to close down due to the high expenses. The big boss went on to find another job as the ‘big boss’ in another company and the best thing was, his bungalow and luxury car were safe.

In case you’re wondering about the shareholders, well, most of them don’t really look into all the details.

I’m sure some of you have experienced or have at least heard stories like the one above. Truth is, there are just so many bosses out there who don’t walk the talk. They’ll ask you to cut cost, but the cost cutting measures are not applicable for them.

The result? Almost everyone will end up unhappy due to the unfair treatment and this will actually force some good people to leave (maybe forcing people to leave without compensating them is part of the plan). If you’re one of the bosses, the next question is do you care about it?

If yes, perhaps there are few things that you really need to work on.

• Know that your responsibility as the boss is to grow the business, not (just) grow your own pocket.
• Earn respect from your employees. A boss who is not respected will not have good employees.
• Understand that what kind of employees you have depends on what kind of boss you are.
• Always walk the talk so that your people trust you. Too much empty promises will not do you good.

But well, I know it’s hard to do the things above. It’s just that, sometimes when the bosses or the company’s top management decided to cut cost by retrenching people, pay reduction, etc …maybe they should think about the entire cost cutting plan thoroughly as many people will suffer due to their decision. And having a bunch of top management people enjoying champagne and driving BMWs just add salt to the wound of those cost cutting victims.

Perhaps, in the end, the main question to the bosses is, do you know what are your responsibilities as a boss?

Let’s be honest, most of us have either met or heard about bosses from hell. I myself have encountered 1 or 2 such individuals who are being labeled as “notorious creatures of the deep” by some of my ex-colleagues. Hmm, quite interesting term there.

Anyway, based on my experience dealing with such “creatures”, all of them have 1 thing in common – they don’t treat their subordinates or their people as human beings. They shout, scold vulgar words in public, backstab, treat their people like entities from another world (as in, cannot see them even if they are next to each other), or order their people around like dogs (hey, even some dogs have better luck!).

In my opinion, these “creatures” need to take a look at the mirror and see if they can still see themselves change and learn to treat their people as human beings. This might appear to be common sense to some, but it could also be more difficult than conquering Mount Everest. But well, let’s do it one step at a time, and start with the simple list below.

• Greet your people or acknowledge their presence – a simple “Good morning” or “Hi, how was your weekend?” is good enough.
• Let them speak out – every conversation should be 2-sided. So give your people a chance to talk and hear them out.
• Control your tone of voice – never raise your voice against your people. Try to talk and explain to them in a proper way. They’re human beings after all.
• Hang out more with your people – go out for gatherings, dinners, movie outings, etc. Try to improve the relationship. Also, remember that you are their boss in the office, but their friend when it’s outside the office.
• Remember names – try to remember as many names as possible. Calling your people by their names also shows that you remember who they are and this is much more useful than calling them by “oi” or “you”…or worse…call them with the wrong names.
• Treat your people as adults – Stop ordering your people as if they’re primary school kids. Respect them as adults who know how to think for themselves. Also, you yourselves need to behave like an adult.
• Control your ego – ego is perhaps the root of all evil when it comes to leadership. I know that some of you leaders have gone through a lot of hardships in the past but time has changed. Always put your ego away when you deal with your people.

I believe there are many more things that a leader can do in order to improve the overall working condition in the company. Some can be quite difficult, while some can be as easy as the things above.

But I do understand that sometimes, employees do demand a lot from their bosses. My advice to these bosses or leaders – if you cannot give your people the things they want, then at the very least, treat them as human beings. I am sure that that alone, will make their working experience more pleasant.

But if you find that you cannot even do 1 of the things listed above……then perhaps it’s better for you to check with your psychiatrist.

Have you ever worked with someone who leads with fear? When I mean lead with fear, it does not mean that the leader is constantly afraid of anything. It’s more like he is using the authority to lead the people under him, by constantly scolding them and threatening them – pretty much like a master and a slave. Some people call this the “military style leadership”.

But is this the right way to lead your people?

In my humble opinion, NO.

I rather lead with respect, and not fear. If your people are constantly afraid of losing their jobs (or afraid of being scolded in front of everyone in the office), they will STILL be able to work hard but the atmosphere is different if compared with people who are working for you because they love to work for you.

Totally different working environments and the end results will be totally different too. Let’s try to summarize the 2 types of leadership.

Lead with respect

• People willingly work for you
• The environment will be friendlier
• The people will be motivated and work with good morale
• Turnover rate will be lower since a good and respected leader can really keep his people

Lead with fear

• People will only work with you because they have no other choice
• The environment is quite hostile and negative since everyone is afraid to lose their jobs (or get scolded publicly)
• People will be moody and pretty much demotivated, even though they will still do the work
• Turnover rate is very very high since everyone will try their best to get out from there

From what you can see, most of the things associated with the latter are bad things and yet, there are many leaders out there who prefer to use this way. Perhaps it’s due to the way they’ve been brought up in the corporate world, or perhaps it’s due to their ego. But either way, it’s bad for the employees and also the organization itself (having high turnover rate is not a very good thing to have in any organization).

For me, the keyword here is “respect”. Respect other people and others will respect you. If you cannot even understand that simple word, then I doubt you have the rights to lead.

p/s……. and in an extremely stressful environment, the last thing you want to do is to force people to do things they don’t want. Everyone has their limits and as a leader, you need to know that.

2009 is not a year where a lot of companies will do well. Quite the opposite actually. The signs that most companies are not doing well are so clear that, well, we see it on the news nearly every week. Retrenchments, pay cuts, projects delayed or even abandoned, etc.

But those signs are already very drastic signs…..and by the time you know it, sorry to say, it’s already too late. You’ll most likely be caught in it.

Not a very good sign either...why must they cut the cubicle?

Well, there is still hope. I do believe that there are other less significant signs that one can observe to know whether one’s company is doing well or not. And these less significant signs normally appear before the obvious signs.

And here they are, some of the not-so-good signs if you notice them occurring in your office.

• Everyone is watching Youtube.
• The list of online people in Facebook, most of them are your colleagues.
• Your colleagues are playing games during office hour. Some are watching movies. Their excuse? Nothing to do.
• Your office space is getting a bit crowded. Many people who are supposed to be in client’s site, are back in the office.
• Or, your office space is becoming less crowded because people are being laid off or forced to go on unpaid leave.
• You always see a group of people going into a meeting with the bosses, and after the meeting everyone looks gloomy, with a letter/envelope each in their hands.
• Your office network is getting slower everyday. Someone is busy streaming or downloading.
• The biscuits in the pantry have not been refilled for a couple of weeks.
• The supply of tissue paper has been replaced by toilet paper.
• Your bosses start to monitor everyone’s behavior and what online activities they are doing in the office.
• Your sales guys are having extended tea breaks……..far too often.
• Your office is getting darker – in terms of lighting and also aura.
• There’s no more weekly or monthly updates from the bosses. They just don’t care anymore.
• Most of your management people left.
• Your management is arguing with you over a claim which is worth RM 5.
• Removal of some of the employees’ benefits.
• The plants in your office are dying. Nobody is taking care of them.
• The lunch breaks are getting longer, from 1 hour to maybe 3 hours.
• Your company starts to take in any kind of projects….including those that are completely out of scope or not within the industry.
• etc….

The list can go on and on and on. For some of the companies, it can be quite different since different industries have their own share of problems and issues. Mine is looking more from the IT industry (I gather the information from various sources).

So if you happen to see some of those signs in your company, perhaps it’s best for you to plan your way out. Things might get better or worse from there…….and most of the time is worse.

And by the time you get things like pay cut, retrenchments, etc ……it’s already too late.

By the way, if you have any other signs that you want to list out here or share with us, do feel free to contribute in the comment box.