Warning: This is sort of like a rant post.

Thursday (the day I’m writing this) has not been very kind to me so far, thanks to my work (which is doing a year 2000 technology) and some inconsiderate drivers. So I was having this negative aura around me when I approached the Kelana Jaya Shell station to pump petrol.

Once I stopped the car, there was this bank employee who walked towards me with a big smile on his face. So I smiled back (pretty reluctantly). I proceeded with all those Bonuslink and credit card stuff while anticipating this guy to ask me if I would like to apply for a credit card from the bank he’s working for.

And I waited….and waited. Then I heard someone talking behind the pillar, right next to my car. And he was alone, the credit card salesman. Yes, he was using his mobile phone, right next to my car and I was pumping petrol.

I could feel the atomic bomb exploded within me. I called out to him:

“EXCUSE ME? hey you, can’t you read that simple sign that says NO MOBILE PHONE USAGE? Next time want to make a call, go further away la, there are so many empty spaces here”.

He smiled and walked off. His plan to get a new credit card customer, ruined, because of his own stupidity.

And we see this ALL THE TIME. People who want to get some deals or businesses from the potential customers, only to show the ugly side of them. For me, if you can’t even follow simple things like not using a mobile phone in a petrol station, how do you expect me to believe whatever you are going to say? I already have a negative impression of you without you even saying anything.

Sorry man, I’ll pass. No point buying from someone I dislike.

p/s….. and sometimes i really really wonder, why is it so hard for people to follow simple instructions like not using phone in the petrol station? i’ve seen so many people making phone calls while pumping petrol. If you want to risk your life, so be it. Why do you want to risk other people’s life…. and also their cars?

A friend of mine was in Jakarta for an IT project which was for a Japanese client (different client from the one I was ‘serving’). From what he told me, the entire project was a total mess…maybe worse than the one I was involved in.

Told you common sense is very rare nowadays!

First, the client didn’t know what he wanted and kept on changing the requirements. Second, when the project has been ‘completed’, the client scolded my friend and his team for being useless because they have no common sense and kept giving him things that he didn’t want. According to him, my friend and the team should just use their ‘common sense’ in order to know what kind of business processes the system should cater for. Hmm…no information….so they have to use their common sense to get those information……..does that mean he’s asking them to GUESS what the system should have?

Now now now…don’t you think this kind of situation sounds pretty familiar? A lot of clients actually expect the consultants/programmers or anyone they’re paying their money for, to have the right common sense and to come out with whatever they want WITHOUT asking them. This is possible, if there’s someone in the team who can do mind-reading. Otherwise, it’s impossible.

This is because each company has its own unique business processes and no matter how much we try to use our common sense, it’ll be very hard to ‘predict’ or ‘guess’ which is actually the correct one. The best solution here is to suggest to them your ‘best practices’ if they don’t have one….and if they do have one, get it from them without making any wild guesses. That’s the best we can do.

Because at the end of the day, you will be surprised that some companies have really weird business processes…..processes which don’t make sense at all and processes which make your wild guesses look childish.

So now you tell me, do you still want me (or my friend, or anyone you’re paying to work on a project) to use my common sense ……..or do you want to minimize the time I spend on guessing, and tell me right away what are your business processes? Remember that your common sense might not be the same with my common sense.

Decide now, and don’t blame me if your decision makes you lose money though I’m pretty sure you will. Hahah. Because the ‘blaming’ and ‘flaming’ are part of the deal after all